At Fav KitchenUtensilStore, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website, favkitchenutensilstore.ng (the “Site”). By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

  • Personal Information: When you create an account, make a purchase, or interact with us, we collect personal details such as your name, email address, phone number, shipping address, and payment information.
  • Non-Personal Information: We may collect information about your browsing behavior, including IP addresses, browser type, device information, and how you navigate our website. This helps us improve the user experience and our services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To process and fulfill orders (including shipping and billing).
  • To communicate with you regarding your orders, promotions, and updates.
  • To improve our website and services, enhance your shopping experience, and provide personalized recommendations.
  • To send marketing communications (you can opt out at any time).

3. Payment Information

We use secure third-party payment processors, such as Paystack and Flutterwave, to handle your payment information. We do not store any of your credit or debit card information on our servers. By using our payment services, you consent to these third-party processors handling your payment details securely.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to track activity on our Site. Cookies are small files stored on your device that help us improve your browsing experience by remembering preferences and past activity. You can disable cookies in your browser settings, but this may limit some features of our Site.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

  • With third-party service providers who assist us in running our business (e.g., payment processors, shipping companies).
  • To comply with legal obligations or enforce our Terms and Conditions.
  • In the event of a merger, acquisition, or sale of assets.

6. Data Security

We use a variety of security measures to protect your personal information, including encryption and secure payment gateways. While we strive to protect your data, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct or update any personal information you’ve provided.
  • Request the deletion of your personal data, subject to certain legal exceptions.
  • Opt out of receiving marketing communications from us.

If you wish to exercise any of these rights, please contact us using the contact details provided below.

8. Links to Other Websites

Our Site may contain links to external websites that are not operated by us. We are not responsible for the content, privacy practices, or security of these third-party websites. We encourage you to review the privacy policies of those websites before sharing any personal information.

9. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: [email protected]
  • Call/WhatsApp: 08138912602, 08060875419, 07030425646
  • Address: Eleko Bus Stop, Lekki-Epe Expressway, Ibeju-Lekki, Lagos State, Nigeria.

Effective Date: 16th day of January 2025